SUPPORT// YI MIRRORLESS CAMERA
  

Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Why can't I connect to the camera's Wi-Fi?

Please download the most up-to-date App.

Please check if your camera has SD card inserted.

Please check if your phone's Bluetooth and Wi-Fi are turned on.

Please navigate to [Connection Settings] -> [Connection Setting Switch] and set it to Auto.

Please allow the App to use your location. You can set it at [Setting] -> [Application Setting]. (Android 6.0)

Please check if the App is connected to another camera's Wi-Fi.

Please check if other phones are connected to the camera. A single camera can only pair with one phone.

Please check if the phone is within 30 meters away from the camera.

Please check if there is Wi-Fi interference caused by having too many Wi-Fi connection around you.

Please navigate to Wi-Fi Setting in your phone and remove the Wi-Fi hotspot manually and try connect again.

If you've tried all of above and still can't make a proper connection, please try closing the App, restarting your camera and turning on the Wi-Fi again.

If none of the above methods solved the problem, please go to [Menu] by swiping left on Live View and navigate to [Basic Settings] - [Restore to Default Settings] for a reset. Then restart the App and connect to camera again.

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Common Issues
Basic Settings
Camera Connection
Camera Operation
App Usage
SD Card Problems
Firmware Update
Charging and Peripheral Devices
After Sales and Others

Why can't I connect to the camera's Wi-Fi?

Please download the most up-to-date App.

Please check if your camera has SD card inserted.

Please check if your phone's Bluetooth and Wi-Fi are turned on.

Please navigate to [Connection Settings] -> [Connection Setting Switch] and set it to Auto.

Please allow the App to use your location. You can set it at [Setting] -> [Application Setting]. (Android 6.0)

Please check if the App is connected to another camera's Wi-Fi.

Please check if other phones are connected to the camera. A single camera can only pair with one phone.

Please check if the phone is within 30 meters away from the camera.

Please check if there is Wi-Fi interference caused by having too many Wi-Fi connection around you.

Please navigate to Wi-Fi Setting in your phone and remove the Wi-Fi hotspot manually and try connect again.

If you've tried all of above and still can't make a proper connection, please try closing the App, restarting your camera and turning on the Wi-Fi again.

If none of the above methods solved the problem, please go to [Menu] by swiping left on Live View and navigate to [Basic Settings] - [Restore to Default Settings] for a reset. Then restart the App and connect to camera again.


 
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